over 2 Account & Payment FAQ

We require three documents to verify your account on over 2: a government-issued national ID (KTP), a proof of address dated within the last three months (utility bill, bank statement, or lease agreement), and a selfie holding your ID next to your face. Upload these through your account settings after you have confirmed your email. Our compliance team reviews them within one business day. If any document is unclear or incorrect, we will ask you to resubmit. Once approved, you can deposit and access all games and markets on over 2. If you are applying during a holiday like Idul Fitri or Idul Adha, processing may take slightly longer.

No. Each person is allowed one account on over 2. We match identities and payment methods across accounts, so if we detect multiple accounts from the same person, we will close all of them. This protects the integrity of our platform and prevents fraud. If you need to create a new account for any reason, contact our support team first to ask about account recovery or reactivation options.

If you cannot log in, try resetting your password using the "Forgot password?" link on the login page. If that does not work, or if you see activity you did not make, contact our support team immediately via chat or the contact form. We can verify your identity and help you regain access. Change your password as soon as you can. If you are locked out due to too many failed login attempts, wait a few minutes before trying again. Our support team is available during business hours to assist with account recovery and security concerns.

Withdrawal requests are reviewed within standard verification windows after you submit them. The exact timeline depends on your payment method and the volume of requests we are processing. E-wallet withdrawals (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) are generally faster than bank transfers (mobile banking, local payment, online payment, e-wallet). Once approved, the money moves to your account via your chosen method. If a withdrawal is declined, we will notify you and explain why. Do not re-submit the same request multiple times—contact our support team if you have questions about a pending withdrawal.

If a deposit fails, check that you entered the correct amount and payment details. Your bank or e-wallet may have declined the transaction for security reasons—log into your payment method to verify. If the money was deducted but never appeared in your over 2 account, contact our support team with your transaction ID or receipt. We will investigate and credit your account if the payment was genuinely processed. For withdrawals, if a request is rejected, we will explain the reason (usually KYC verification, security review, or a payment method issue). You can resubmit the withdrawal once the issue is resolved.

Some slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) offer a demo or practice mode. In demo mode, you play with virtual credits and cannot win real money. This lets you learn the game rules and feel before using your own balance. To play for real, you must have a verified account with a deposit. Demo mode is available to anyone visiting over 2, whether logged in or not. Use demo mode to get familiar with how games work, then deposit and play with real money once you are ready.

We sometimes offer welcome offers to new accounts after they deposit. The terms of any offer are shown in your account promotions section and on our Terms of Use page. Offers may include bonus credits, free spins, or other incentives. These come with playthrough requirements or other conditions—read the fine print carefully. Do not assume a bonus will be available to you until it appears in your account. If you have questions about a specific offer, contact our support team. Remember, any offer is subject to our account rules and terms.

Our support team handles English and local languages. You can contact us via chat or the contact form in your over 2 account during business hours. We aim to respond to inquiries within one business day. If you prefer a specific language, mention it in your message and we will route it to the right agent. Response times may vary during busy periods or holidays like Idul Fitri or Imlek. For urgent issues, use the chat feature if available—it typically has faster response times than email.

Our services are available only where local law permits. Access to over 2 is automatically restricted based on your location. If you see a restriction notice, it means your jurisdiction is not supported at this time. We do not knowingly serve users in regions where online gaming is prohibited. Users are responsible for verifying that access and use of over 2 comply with their own local laws. If you have questions about jurisdiction eligibility, contact our support team. Do not attempt to circumvent access restrictions—doing so may result in account closure and forfeiture of funds.